November 29, 2023

Enterprise JM

Do the Business

Empowering Little Enterprise: The Effects of Technology on U.S. Modest Company (Next Edition)


  • Tiny organization is all-in: 95% of U.S. little corporations use at the very least 1 technological know-how system, with significant-tech utilization correlating with growth in income, employment, and income.
  • Quite a few currently employing AI: Just about one in 4 small organizations have adopted Synthetic Intelligence (AI), main to enhanced effectiveness in promoting and communications. AI customers observed a 12-point boost in their likelihood of income advancement around non-AI end users.
  • Weary of laws: Regardless of the benefits of know-how, about half of modest enterprise owners specific concerns above potential tech polices and the greater costs and litigation stemming from out-of-condition regulations.

The most recent edition of the U.S. Chamber’s Empowering Tiny Business enterprise report underscores how different technological know-how platforms participate in a important function in assisting small businesses navigate challenges—like workforce shortages and inflation—and how compact companies that embrace technological innovation outperform their peers and are a lot more optimistic about the potential. Businesses are also hunting at emerging technologies like AI to incorporate to their arsenal of digital equipment to contend and increase their organization.

This carries on a trend uncovered in the inaugural version of this report launched in 2022 that confirmed how engineering helped small firms guidance about 100 million work and contribute $17.7 trillion to the U.S. economic system through the pandemic, with 86% of compact companies expressing tech was their “lifeline.” 

“Smaller businesses go on to be nearly common in their adoption of a large selection of technological innovation platforms. Slightly additional than in 2022, 95% of tiny organization owners in the U.S. report working with at minimum a single kind of technology system in the operating of their enterprise.”

  • 87%

    Volume of smaller companies that documented increased effectiveness thanks to technological know-how platforms

  • 1 in 4

    Amount of smaller organizations applying synthetic intelligence

Plan Tips

Without the need of the proper procedures in place to encourage a virtuous cycle of technology advancement and adoption, small enterprises could lose their ability to adapt and confront the new problems of the 21st-century economy. C_TEC delivers the subsequent suggestions to policymakers to be certain America’s modest firms understand their prospective by digital resources and platforms.

  • Enact good nationwide data privacy laws. As famous in this report, most tiny organizations are involved about having to comply with out-of-point out technologies laws. With 7 in 10 tiny enterprises stating that restricting entry to details could be destructive to their operations, it is critical that Congress move a nationwide privacy legislation that guards all Americans similarly and preserves the gains of a contemporary digital financial system.
  • Get AI rules right. With practically just one-quarter of compact firms already utilizing AI and looking at benefit from it, Congress ought to assure that the United States continues to be competitive and encourages innovation whilst mitigating chance. In March 2023, the U.S. Chamber of Commerce’s Fee on AI Competitiveness, Inclusion, and Innovation produced a report highlighting the need to have for a danger-centered tactic to AI regulation and not one-size-suits-all bans, pauses, or rules.
  • Upskill the electronic workforce and education and learning. Theauthorities must market a 21st-century workforce that includes little organization owners and invests in Science, Technology, Engineering & Math (“STEM “) and laptop science schooling to put together the next generation of digital software builders.
  • Prevent overexposure to legal responsibility.In 1996, Congress enacted Portion 230 of the Communications Act, which frequently prevents interactive computer services from getting liable for the functions of 3rd-social gathering content. Because 1996, the online and information-pushed overall economy have thrived. Congress should really reject phone calls to outright repeal this landmark regulation.
  • Use good levels of competition coverage. Some contend that America’s longstanding antitrust regulations really should be utilised to especially goal America’s technology sector. Congress should really refrain from passing competition legislation that singles out businesses for enforcement and deprives the companies’ because of approach.
  • Endorse the gig financial system. As outlined in the report, compact companies employing 3rd-get together supply platforms have benefited in conditions of growth, work, and income. Governments really should steer clear of unnecessarily imposing restrictions on adaptable get the job done preparationsor stopping application-based shipping and delivery corporations from speaking beneficial, adaptable earnings options to the community.
  • Connect all People in america. Broadband accessibility is foundational for compact enterprises to use most electronic resources and to hook up with consumers throughout the country. To complement personal sector initiatives, policymakers will have to make qualified investments in higher-speed broadband in unserved spots and have to appropriately tackle broadband affordability for lower-earnings People in america. To maximize these investments, policymakers should really streamline allowing demands and need to keep away from high-priced regulatory mandates such as general public utility–style regulations for broadband and domestic material needs.
  • Modernize and digitize authorities. Eighty-two % of little organizations imagine that the government really should commit in IT modernization to assist streamline and improve vital smaller business enterprise requires like permitting and experienced licensure. By investing in upgraded IT, the govt will deliver far better provider to constituents and help save dollars in the very long operate.


To measure the influence that a numerous variety of technological know-how platforms has had on compact businesses and the financial system, the Chamber Know-how Engagement Center (C_TEC), doing the job with Teneo Exploration, conducted a nationwide survey and econometric examination of the U.S. smaller enterprise ecosystem. We discovered that technological know-how is a driver of economic achievements for tiny corporations and that policymakers need to persuade an environment that allows all companies to realize success with digital resources.