September 26, 2023

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FedEx and Microsoft announce new cross-system logistics resolution for e-commerce

New featuring aimed at growing merchant competitiveness in the e-commerce room by improving upon shopper engagement and offering enhanced delivery alternatives

MEMPHIS, Tenn. and REDMOND, Clean., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday introduced the upcoming resolution as component of their multiyear collaboration to renovate commerce, provide chains and logistics. FedEx and Microsoft will carry with each other FedEx community intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a provider” for stores, retailers and brands.


The businesses share a vision for reimagining commerce experiences for firms so they can present their consumers a lot more integrated methods to store, and quicker, additional efficient deliveries. In present day environment of just-in-time provide chains, world wide trade and accelerated e-commerce advancement, pace, overall flexibility and visibility are critical. Shopper requirements and anticipations have shifted across each and every business. Alongside one another, FedEx and Microsoft are making use of equipment like synthetic intelligence and equipment studying to extrapolate new insights from the 17 million offers that go via the FedEx community each and every day to aid brands supply improved consumer encounters.

Cross-platform, logistics as a services remedy for models
The firms announced plans to introduce a exclusive info integration coupling data insights from FedEx with Dynamics 365 Smart Buy Management to aid models accessibility new details and abilities to far better fulfill, ship and assistance consumer orders whilst quickly integrating with their existing e-commerce platforms. This cross-platform solution helps models supply fashionable, large-value ordeals straight to their buyers such as more quickly, more price tag-helpful supply near true-time shipping status communications and hassle-free, frictionless returns with about 60,000 fall-off places and printerless QR codes. For models going through enhanced force to develop affinity whilst handling better buy volumes, making sure expense-helpful fulfilment and decreasing costly customer support phone calls, this new technologies brings unprecedented prospect to leverage current units of history, improve fulfillment and supply on their buy promises with increased precision, although benefiting from a much more full check out of their client.

“Approximately two a long time ago we set out on a mission with Microsoft to rework the commerce ecosystem,” reported Raj Subramaniam, president and COO of FedEx Corp. “In that time, we’ve manufactured significant progress, leveraging Microsoft Azure engineering with our FedEx Encompass resolution, which delivers crucial guidance in enabling superior monitoring of time-delicate precedence shipments. This next stage of our collaboration will proceed to link the unmatched supply chain insights from the FedEx community with the Microsoft Cloud to boost e-commerce ordeals for brand names, merchants and consumers.”

Dynamics 365 Smart Order Management uses facts and AI to generate an omnichannel buy management application that integrates with current enterprise source arranging (ERP) and shopper relationship management (CRM) programs and can leverage an ecosystem of other order resource programs these kinds of as on the web e-commerce marketplaces, cellular apps and social commerce along with standard purchasing channels like digital info interchange (EDI) or brick and mortar level-of-sale. The system is equipped with prebuilt connectors to the leading tools models by now use for omnichannel get consumption, cross-channel order achievement and shipping and delivery, and rules-centered buy orchestration actions inside of a reduced-code/no-code setting that makes use of AI and equipment learning. Coupled with knowledge and visibility into the FedEx network, the companies aim to empower firms with new, ground breaking strategies to improved provide their consumers.

“A lot more than ever, it can be obvious just how significant owning a resilient provide chain is for each individual organization’s achievements in the fashionable overall economy,” explained Satya Nadella, chairman and CEO, Microsoft. “We’re bringing information and insights from the FedEx community together with the Microsoft Cloud, starting up with Dynamics 365, to assistance businesses speed up their digital transformation across their business functions so they can supply customers more integrated methods to shop, and speedier, extra effective deliveries.”

Empowering all industries with increased logistics source chain visibility
FedEx and Microsoft joined forces in May possibly 2020 to enable corporations to greater contend in modern significantly digital commerce ecosystem. The pandemic has dramatically accelerated e-commerce adoption and the electronic transformations of enterprise of all dimensions. Pre-pandemic, FedEx projected that the U.S. domestic bundle current market would hit 100 million deals for every day by calendar calendar year 2026. The market place is now envisioned to hit this mark four yrs faster than expected, developing to 110 million deals a working day in 2022 — with 86% of that advancement envisioned to appear from e-commerce.

FedEx Encompass, the to start with FedEx consumer-dealing with alternative created utilizing Microsoft Azure cloud know-how, is a testament to the collaboration’s ground breaking possible and rapid effect on how data is employed in logistics. Developed to leverage the thousands and thousands of details points across the FedEx network, the FedEx Encompass system leverages AI, machine learning and analytics alternatives to proactively watch the threat to FedEx packages together a supply route — these kinds of as weather conditions disruptions or targeted traffic delays. This around true-time details presents prospects with visibility to the state of their source chain and permits them to proactively approach remediation and solutions that FedEx can help execute to retain a cargo on track.

FedEx Encompass was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The platform enabled FedEx to regulate monitoring this major raise in priority cargo volume.

Seamless FedEx details integration with Dynamics 365 Smart Buy Management is anticipated to be obtainable to shoppers in the U.S. in the 2nd half of 2022.

About FedEx Corp.
FedEx Corp. (NYSE: FDX) delivers consumers and firms globally with a broad portfolio of transportation, e-commerce and company providers. With once-a-year revenues of $90 billion, the enterprise features built-in business enterprise answers by way of functioning providers competing collectively, running collaboratively and innovating digitally underneath the revered FedEx manufacturer. Constantly rated amid the world’s most admired and reliable businesses, FedEx conjures up its additional than 600,000 team customers to remain concentrated on basic safety, the greatest moral and professional specifications and the desires of their customers and communities. FedEx is fully commited to connecting men and women and opportunities around the environment responsibly and resourcefully, with a intention to achieve carbon-neutral functions by 2040. To learn far more, be sure to take a look at

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) allows electronic transformation for the period of an clever cloud and an clever edge. Its mission is to empower each individual individual and every organization on the world to reach additional.

Forward-Looking Statements

Specific statements in this push launch may perhaps be viewed as forward-hunting statements, these as statements relating to FedEx and Microsoft managements’ sights with respect to long run activities and money functionality. Forward-seeking statements consist of these preceded by, adopted by or that include things like the words and phrases “will,” “might,” “could,” “would,” “ought to,” “believes,” “expects,” “anticipates,” “strategies,” “estimates,” “targets,” “tasks,” “intends” or very similar expressions. These types of ahead-looking statements are issue to risks, uncertainties and other elements which could result in true effects to differ materially from historic practical experience or from potential success expressed or implied by these types of ahead-looking statements. Opportunity threats and uncertainties involve, but are not limited to, the amount of long run e-commerce development and our capability to productively compete in the e-commerce industry, our ability to productively introduce e-commerce answers in the anticipated time body, shopper acceptance of the FedEx Encompass system and other components which can be identified in FedEx Corp.’s and Microsoft’s respective press releases and filings with the Securities and Trade Fee. Any forward-seeking statement speaks only as of the date on which it is built. FedEx and Microsoft do not undertake or presume any obligation to update or revise any ahead-hunting assertion, whether as a result of new details, foreseeable future gatherings or otherwise.

Source Microsoft Corporation